Coronavirus (COVID-19) is affecting all of us and the way that we go about our daily lives. This also applies to a trip to the vets with an animal, or to pick up medications, food or other items.
We are taking significant and important steps to minimise community transmission to keep all of us safe and well by performing our work in a contact-less way. This is very strange for all of us as we have always prided ourselves on being a friendly, warm and social veterinary practice. We are also currently operating the practice under the “two teams policy” which will ensure we can remain open should any of our staff become unwell. In this way we will be able to serve you and your pets in the safest way possible and remain available during this pandemic.
BRINGING YOUR PET TO THE HOSPITAL
We will be performing all consultations in a contact-less way. If you make an appointment for your animal, we will call you on your mobile phone prior to, or soon after you arrive to discuss all matters pertaining to your pet and their visit. One of our qualified nurses will then come and meet you at either your car, or in one of designated safe waiting zones we have provided where we will take your dog from you using our lead and leave you to comfortably wait with your lead during the visit. Cats are to be kept in cages and your cage will be used to transport kitties into the hospital.
Once inside, the consulting vet will thoroughly examine your animal in the normal way and again phone you to discuss any findings or to confirm all is well in a routine visit. Our nursing staff will again return your dog or cat and organize a contact-less payment. To date, we have found this to be a very effective way of doing things.
We are also available to perform tele-consultations using all of the major video platforms such as Zoom and Skype.
COLLECTING MEDICATIONS/ITEMS FROM THE HOSPITAL WITHOUT YOUR PET
If you are collecting medications, food or other items, then please call ahead and place an order so we can get it ready. We will ask you to pay over the phone with a credit card, or you can use our contact-less payment system from the drivers seat of your car, or from collection point. We will deliver your items to our undercover area outside the front door.
Please remember to adhere to social distancing whilst you are visiting. If we all do our part then we can minimize the risks of transmission and stay well and healthy.
IF YOU ARE IN THE FOLLOWING CATEGORY THEN PLEASE TELL US
if you have COVID-19
in self isolation for suspected COVID-19 or
are awaiting COVID-19 test results or
have any flu like symptoms such as sore throat, fever, coughing, shortness of breath.
If you fall into any of the above categories then we are still very happy to assist you and your animal but will do so in a more appropriate and safe manner. It is very important that you tell us so we can take measures to keep ourselves safe. Again, we will still be able to help you, but please tell us.
Thank you for your patience and understanding. If we all care for each other and work together we can stay well, healthy during this pandemic.
To make an appointment PLEASE CALL 9755 3931 or book online by clicking here.